Problems, Causes and Solutions
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Go to Intermec Settings: go 'Start' 'Settings' 'Control Panel' 'Intermec Settings'. (Note that Intermec Settings, depending on the mobile computer model, can be found also found on 'Start' 'Control Panel' 'Intermec Settings'). Select 'Communications' 'Bluetooth'. Intermec Scanner Wireless Setup This guide will walk you through the basic wireless configuration for an Intermec Scanner. Please refer to the specific device manual provided by the manufacturer for more advanced setup options.
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Troubleshooting Printer Operation
No power or loss of power
The AC power cable is damaged or disconnected.
Printer breaker circuit tripped.
- Be sure that the AC power cord is plugged into both the printer and an electrical outlet.
- Replace the cable if it is damaged.
- Turn the print off, then back on.
Labels stop feeding through the printer.
Printer is out of media.
The label stock is loaded incorrectly.
Media is sticking to the paper path.
- Load new media.
- Check the media path.
- Clean the paper path.
Printer slows down
You have incorrectly set the image bands or print speed.
Printer has aborted and reset the print speed and image bands.
Labels stick to door or fail to strip
The self-strip roller is dirty.
The alert LED flashes and printing stops
The print head has overheated.
Leave printer idle to cool. Printing will resume when it has cooled.
The print head is up.
Sensor type is set incorrectly.
Media is loaded incorrectly.
Make sure the print head is down. The head lift lever should be straight up and down. Press the feed/pause button to resume printing.
Configure the printer for the correct sensor for the print mode that you are using.
Reload the media.
Test configuration label does not print
The media is loaded incorrectly.
The printer is configured for self-strip media.
Reload the media.
Set the printer to the default configuration using the DIP Switches.
Remove media from under the label sensor.
Printer is not printing, not communicating or not print properly
Corrupt or incorrect information in printer memory.
Reset the memory to return the printer to its default configuration. After you reset the memory, power off the printer and return the DIP Switches to the desired settings.
Troubleshooting Print Quality
Blotches printing on labels
Dirty print head
Dirty media path or rollers
Poor quality label or ribbon stock
Clean the print head
Clean the media path
Use higher quality label and ribbon stock
Printing is too light or too dark
Incorrect darkness control setting
Incorrect media sensitivity setting
Poor quality label or ribbon stock
Dirty print head
Adjust the knob to achieve the best print quality.
Change the sensitivity setting to match the media type. If the sensitivity setting is correct, try changing the darkness adjustment.
User a higher quality label and ribbon stock.
Printing not aligned on label
Be sure that the media is loaded correctly.
Labels are not stopping at the right point for removal
Incorrect label rest point setting.
Incorrect label stock setting.
Adjust the label rest point.
Set the printer to thermal transfer or direct thermal label stock.
Print quality is poor
Incorrect media sensitivity setting.
Incorrect darkness control setting.
Print speed exceeds the capacity of the media.
Print head, platen roller or label path are dirty.
Uneven print contrast (density).
Poor quality label or ribbon stock.
Ribbon installed upside down.
Direct thermal/thermal transfer switch set in the wrong position.
Media may be slipping against the platen roller causing the printing to compress.
Change sensitivity setting to match the media being used. If the sensitivity setting is correct, try changing the print darkness.
Adjust the darkness control.
Lower print speed or use media rated for the print speed being used.
Clean print head, platen roller and label path
Adjust the bias screw.
Use a higher quality label and ribbon stock.
Check that the label and ribbon stock are adjusted properly.
Be sure that the ribbon is installed with the shiny side facing the print head.
Set the media switch for the type of media being used.
The printer skips labels randomly or sends an intermittent error
The label format extends beyond the label length.
The label mark sensor is not in the correct position.
Edit the format to ensure that the text fits on the label.
Properly position the label mark sensor.
Printer does not communicate with the host
Serial port is incorrectly configured.
Damaged or incorrect I/O cable.
Make sure the serial port configuration settings match that of the host.
Check the connections at both ends and the pins and replace cable, if necessary.
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Intermec is now part of Honeywell Scanning and Mobility, Honeywell Scanning & Mobility is a leading manufacturer of high-performance image-and laser- based data collection hardware, including rugged mobile computers and bar code scanners. Our product portfolio is one of the broadest in the AIDC industry, providing you with solutions for vertical markets such as retail; healthcare; and transportation and logistics. We complement our innovative products with advanced software, service and professional solutions that enable customers to effectively manage data and assets. Honeywell products are sold worldwide through a network of distributor and reseller partners.
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Repairs: You need to return the product back to your original point of sale for repairs.
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